Shipping Policy

1. Shipping Eligibility & Destinations

• We currently offer shipping to locations within the United States and select international destinations. Eligible countries/regions are listed at checkout.
• Orders must include a valid, deliverable shipping address (PO boxes may not be accepted for certain products, especially high-value fur items—we will notify you if your address is ineligible).
• We reserve the right to restrict shipping to certain locations due to regulatory restrictions, logistical constraints, or other reasons.

2. Order Processing Time

• Orders are processed within 2–5 business days (Monday–Friday, excluding holidays) after payment confirmation. Processing time does not include shipping transit time.
• Custom-made or made-to-order products (e.g., personalized fur coats) may require additional processing time (7–14 business days), which will be specified on the product page.
• During peak seasons (e.g., holidays, sales events), processing time may be extended by 1–2 business days—we recommend placing orders in advance for time-sensitive gifting.

3. Shipping Methods & Transit Times

• Standard Shipping (U.S.): 3–7 business days after processing.
• Expedited Shipping (U.S.): 2–3 business days after processing (available for an additional fee).
• International Shipping: 7–14 business days (varies by destination; customs processing may extend transit time).

4. Shipping Fees

• Shipping fees are calculated at checkout based on your location, order weight, and selected shipping method.
• Free Standard Shipping may be offered for U.S. orders meeting a minimum purchase threshold (details displayed on the Website and at checkout).
• International orders are subject to additional shipping fees, which include carrier charges and handling—no hidden fees are added after checkout.

5. Fur Product Shipping Special Care

• Luxury fur items are packaged in protective dust bags and sturdy boxes to prevent damage during transit.
• We recommend inspecting fur products immediately upon delivery (see Section 7) and storing them properly upon receipt to maintain quality.
• High-value fur items may require signature confirmation upon delivery—you will be notified if this applies to your order.

6. International Shipping & Customs

• International customers are responsible for paying all customs duties, taxes, and import fees imposed by their country’s government. These fees are not included in the order total or shipping cost.
• We are not responsible for delays, seizures, or additional charges due to customs regulations. It is your responsibility to familiarize yourself with your country’s import rules (e.g., fur product regulations).
• We declare the full value of your order on customs forms—false declarations are prohibited by law.

7. Delivery & Inspection

• A signature may be required for delivery of high-value items (orders over $500) or expedited shipments. If no one is available to sign, the carrier will leave a delivery notice or attempt redelivery.
• You must inspect the package and products immediately upon receipt. Report any damage, missing items, or discrepancies within 48 hours of delivery by contacting our customer service team (see Section 9) with photos of the package, damaged items, and order details.
• Risk of loss or damage to products passes to you upon delivery. We are not liable for items lost or damaged after delivery.

8. Order Tracking

• Once your order ships, we will send a confirmation email with a tracking number and link to monitor your shipment.
• Tracking information may take 24–48 hours to update after shipping—please allow time for the carrier to process the package.

9. Contact Us

• Company Name: ARTISAN CRAFT DESIGN INC.
• Email: service@aeknd.com
• Mailing Address: 21322 SPRINGBROOK HOLLOW CT, SPRING, TX 77379, USA